We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To raise a replacement claim for live plants, an uncut unboxing video needs to share with us on the same day of delivery.

To start a return, you can contact us at care@frostyfield.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at care@frostyfield.in

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We can replace the product or provide you with a refund based on the individual case.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is received, checked and accepted, we'll send you the right product within 3 days. Please note that for exchanges and replacements, you need to send the items back to us at your own expense, unless the cause of return is damaged goods or wrong items delivered by us, in which case, return shipment charge will be borne by us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.